Cingular follow-up

April 25, 2006

I want to present a fair picture of Cingular and their customer service. After sending the email previously posted (and a couple of subsequent escalation emails to the CEO & COO) I received a call from a very helpful person in their Executive Response department. She was willing to listen to my concerns and admitted that when she looked at my account history she couldn't really understand everything in there. She proposed a solution to me that brought closure to the issue. She followed up that conversation with a confirming email.

I wish it had never gotten to that point, but I was glad that there was finally an individual willing to take some action on my behalf.

All's well that ends.

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