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October 12, 2004

Technology often fails when it is needed most. And, it fails in the most trivial and mundane of ways.

One of the simple things we tried to do for this event was manage all of our session moderators and notetakers online. Well, the technology failed us on that front (a combination of concurrency and lack of transactions), so I was left juggling people using paper and pen.

The lesson here is that it is not the catastrophic failures that really annoy people, it is the little things. Sometimes it is simply the failure of my laptop to boot in a timely manner in the morning. Often it is that technology fails to do what we expect it to do.

Try marketing this reality to users.

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